Disability-inclusive language

The language we use to refer to or discuss disability-related topics with colleagues is important as is using inclusive and positive language. Language is active and evolving and is closely connected to personal identity. The UK Government produced some basic guidelines about inclusive language (GOV.UK, 2021) and Business Disability Forum produced language: What it is and why it is important (BDF, 2025).

Interpersonal interactions

The following are important to keep in mind during interpersonal conversations with disabled colleagues, students, and visitors:

• speak directly to a disabled person, even if they have an interpreter or companion with them 

• do not attempt to speak or finish a sentence for the person you are talking to 

• address disabled people in the same way as you talk to everyone else  

• use a normal tone of voice, don’t patronise or talk down 

• most disabled people are comfortable with the words used to describe daily living. People who use wheelchairs ‘go for walks’ and people with visual impairments may be very pleased – or not – ‘to see you’.  

If unsure, ask and do not assume. Involving disabled people in decision making and acknowledging we need more help to understand their needs and preferred language can work towards creating more inclusive work environments.  

Here is a short video by Business Disability Forum on Disability and Language.